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Designing a Chatbot for Mentoring
This project launched within Walmart to a pilot group of 5,000 in 2018 and since then has expanded to include 35,000 home office associates.
This project was a collaboration between the Walmart analytics data science, UX and prototyping team and Microsoft. The goal was to develop an algorithm and chatbot that would match mentors with mentees in the company. The prototype was launched in a pilot testing to users within Walmart's home office. My role was to lead the UX research and design team in user research, design sprints, wireframe development, pilot testing and language UI development
Start: User Research & Gathering Insights
Outcomes of research:
User journey maps
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